How can we help?
Send your question or refund request directly to the owner’s private inbox. Your request is visible to you and the owner. Other customers and public visitors cannot see it. An official support email has not been published; use this form to contact us.
Please sign in before sending a message. This links replies to your private website inbox.
Sign in on the homepage →What to include in your message
Tell us what you were trying to do, what happened, and your device and browser. A screenshot can help, but hide baby details, email addresses, and payment information first. Never send a password or full payment details.
Quick answers
Can I install the app now?
Public installation links are paused for testing. You can read the iPhone and Android installation guides so you’re ready when access opens.
Does registration start a trial or charge me?
No. Checkout and trial activation are not available on this website.
Where are my memory pages saved?
Your Memories photo book stays in the browser on the device where you create it. It is not currently synced or shared with family.
How do I change my name or photo?
Sign in on the homepage, open My account, and choose the profile editing option.